Nazwa pracodawcy:
Hays Poland

Data dodania:
2023-01-25

Nr referencyjny:
1173145

Miejsce pracy:
Polska, Poznan

Kontakt:

Hays Poland

Agencja doradztwa personalnego HAYS Poland oferuje usługi w zakresie rekrutacji specjalistycznej. Cechą, która wyróżnia HAYS jest unikalny system rekrutacji w oparciu o podział na wyspecjalizowane dywizje obsługujące poszczególne sektory rynku pracy.

Customer Service with Hindi and English (night shift)

Opis stanowiska We're looking for Consumer Services Representative with English and Hindi to join our client - global consumer goods company located in Poznań. 

Key Responsibilities:

  • Provide technical support to international users for computer/printer related technical problems.
  • Assist the consumers in resolving technical problems by providing guidance regarding software and hardware problems.
  • Engage with the consumers through email, chat, phone, social media, reviews portal, etc. in a professional, solution-oriented manner to ensure the outcome is consumer centric.
  • Identify consumer problems and complaints to ensure that inquiries are successfully resolved.
  • Seeking solutions in case of unusual queries or requests
  • Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Minimum Requirements:

  • Fluent English (C1/B2) and Hindi (spoken & written)
  • Good command of MS Word and Outlook
  • Outgoing with excellent communication skills (verbal & written)
  • Empathy and openness for working with clients

Preferred

  • Interest in computers and/or technology would be an advantage
  • Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
  • Organizational skills with ability to prioritize.
  • Detail oriented
  • Previous experience in user support/ troubleshooting/ helpdesk/ customer service will be an asset.

We offer:

  • Full-time employment contract
  • Night shift work
  • Customer Service and Product trainings as an integral part of your induction
  • Private healthcare
  • Pension plan (PPE) with company contribution of 3,5%
  • Life insurance
  • Polish/German/English language classes
  • Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
  • Modern, air-conditioned office in the city center with well-equipped kitchen
  • Partly financed Multisport Card or cinema tickets
  • Employee Referral Program
  • Garaged parking for bicycles in the same building
  • Expectant Parents Gift
  • Additional projects for those hungry for knowledge and development

Hays Poland sp. z o.o. is an employment agency number 361.


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W zgłoszeniach prosimy o umieszczenie klauzuli o następującej treści: "Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 10.05.2018 roku o Ochronie Danych Osobowych, Dz. U. 2018 r. poz. 1000)."