Nazwa pracodawcy:
Hays Poland

Data dodania:
2023-05-26

Nr referencyjny:
1177150

Miejsce pracy:
Polska, Katowice

Kontakt:

Hays Poland

Agencja doradztwa personalnego HAYS Poland oferuje usługi w zakresie rekrutacji specjalistycznej. Cechą, która wyróżnia HAYS jest unikalny system rekrutacji w oparciu o podział na wyspecjalizowane dywizje obsługujące poszczególne sektory rynku pracy.

Technical Service Representative with German

Opis stanowiska

Technical Service Representative with German/ English


For our client - a global leader in the intelligent energy solutions industry, we are looking for a Technical Service Representative with German. Working in a new technology center in Katowice, Poland.


What your responsibilities will be:

- Remote technical support to customers and contractors (phone calls, chats and emails).

- Diagnose grid-related solar system problems encountered during product installation and commissioning by using general knowledge, product diagrams, data stored in the knowledge base, and other available sources of information.

- Provide updates to the knowledge base used by other technical support representatives 

- Document all activities in the ticketing system and other database software platforms.

- Attend and complete all training activities required for this position, including online e-learning and hands-on training.

- Maintain technical knowledge using a learning management system (LMS).


What must you possess to be successful?

- Experience in customer service

- Basic understanding of IP network technology.

- Knowledge of electrical engineering.

- Strong soft communication skills.

- Proficiency in English and German or advanced English only 

- General knowledge of Microsoft Office products and effective use of them while on the phone with the caller.


What you will get in return:

- Attractive salary and favorable bonus system.

- Opportunity to grow in the fastest growing RES industry.

- Benefit package.

- Attractive salary.



What you should do?


If this offer is perfect for you, click 'Apply' and send us your current cv.


Hays Poland sp. z o.o. is an employment agency registered in the register kept by the Marshal of the Mazowieckie Voivodeship under number 361.


Kontakt Aplikuj!


W zgłoszeniach prosimy o umieszczenie klauzuli o następującej treści: "Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 10.05.2018 roku o Ochronie Danych Osobowych, Dz. U. 2018 r. poz. 1000)."