Nazwa pracodawcy:
Cognizant Technology Solutions Poland Sp z o o

Data dodania:
2024-02-12

Nr referencyjny:
8789239pra

Miejsce pracy:
Rumunia, Bukareszt
województwo: zagranica

Kontakt:

Cognizant Technology Solutions Poland Sp z o o

Priority Services Specialist with German

Opis stanowiska

  Splaiul Unirii 165, TNO3 Building, Rumunia
standard hours 9-17


Full office work


What we do



At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.


About the role


  • Interact with users via email, phone, and chat.

  • Represent as the point of contact with important and strategic users.

  • Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs.

  • Meet and exceed personal targets in a fun and challenging team environment.

  • Escalate complex user issues to internal teams and provide context to the reason for the escalation.

  • Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume).

  • Work to resolve user issues within first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity.

  • Identify opportunities to improve the user experience with better tooling or product fixes.


Wymagania
Skills and experience


  • Fluent German & English (at least B2).

  • Willingness to work from the office in Bucharest.

  • Experience handling customers within a call centre environment and maintaining the highest levels of customer satisfaction.

  • Excellent written and oral communication skills with the ability to formulate structured communications in a complex environment.

  • Ability to adjust communication style depending on the level technical ability of the audience.

  • Understands the level of service expected for Priority accounts.

  • Able to adapt quickly to changes in workflows.

  • Highly empathetic and thoughtful, with ability to understand customers’ business challenges and tailor a solution adapted to their needs.

  • Demonstrated ability to solve complex support problems, often in the absence of defined workflows.


Oferujemy
We offer


  • Opportunity to be part of a global organization focused on development.

  • Open-minded and multinational environment.

  • Training & development opportunities including language courses.

  • Professional development and clear career path.

  • Extensive benefits package: meal vouchers, 7card digital, private medical healthcare, gift vouchers for Christmas and Easter, 13th salary.


Kontakt Aplikuj!


W zgłoszeniach prosimy o umieszczenie klauzuli o następującej treści: "Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 10.05.2018 roku o Ochronie Danych Osobowych, Dz. U. 2018 r. poz. 1000)."