Customer Service Specialist with French

• To bring value to our customers and to the company by producing and supplying a quality product and service in a timely and cost-effective manner. 
• Accept customer orders and perform timely and accurate order entry into SAP system following the current processes, and check if pricing and conditions are in line with existing contracts.
• Responsible for the Customer Data in SAP as well as Pricing Data in SAP.
• As directed by Sales, contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders. 
• Confirm oral and written quotations, reviewing all information and promoting a complete package of company products. 
• Distribution of updated product information & material safety data sheets on request.
• Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response. 
• Coordinate the return of goods from customers or local warehouses.
• Manage customer consignment stocks.
• Ensure the credit limit and collection procedures are followed.
• Participate in projects or special assignments as needed.

• Customer service experience, preferably in a manufacturing environment.
• A highly professional and service-orientated telephone manner with the ability to liaise with customers and employees at all levels.
• Team player, self-motivated.
• Fluent in English & French

• Knowledge of SAP
• Export experience. 
  
  What will you get in return?
• Chance to grow within a fast-growing organisation,
• Employment contract.
• Benefit package.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.