Nazwa pracodawcy:
METRO Global Solution Center Sp. z o.o.
Data dodania:
2024-04-12
Nr referencyjny:
8969155pra
Miejsce pracy:
Polska, Szczecin, Plac Brama Portowa 1
województwo: zachodniopomorskie
Kontakt:
METRO Global Solution Center Sp. z o.o.
Data dodania:
2024-04-12
Nr referencyjny:
8969155pra
Miejsce pracy:
Polska, Szczecin, Plac Brama Portowa 1
województwo: zachodniopomorskie
Kontakt:
METRO Global Solution Center Sp. z o.o.
Service Desk Specialist
General duties:
- 1st level of support for system users in resolving requests
- ticket queue management in the Jira system
- cooperation with customers within METRO group (it's not a call center)
- timely data entry into the system in accordance with the designated SLA level
- ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
- support in providing access to the system for users
- cooperation with colleagues from own and related teams
- solving customer issues based on solution catalogue
- maintenance and development of solution catalogue
- ensuring that the team knowledge base is updated on an ongoing basis
Wymagania
Our requirements:
- secondary education or university degree (IT degree not required)
- very good knowledge of English
- ability to think analytically
- readiness to take up the action and demonstrate perseverance during the implementation of tasks
- self-discipline and ability to work under time pressure
- great team working skills
Oferujemy
Your benefits:
- stability - the first contract is for 6 months, the next for an indefinite period, because we believe that you will stay with us for as long as possible
- tasks that matter - 84% of our employees consider their work to be important
- non-wage benefits - up to PLN 8,000 per year per person, including, among others, quarterly bonuses, annual bonuses, performance awards, holiday subsidies, money for holidays and culture, money for job referrals
- relocation package - PLN 6,000 to move to Szczecin
- professional training - in the fields of accounting, software - SAP, soft skills and language learning with a total value of up to PLN 10 000 per person per year
- free access to Udemy and eTutor
- internationality - the languages you know are used by us every day, English is a must!
- higher salary of PLN 400 to PLN 1,600 if you know an additional language
- a clear career path - you can be promoted to a new position after just one year!
- vertical and horizontal promotions, we regularly recruit internally – 78% of our Team Leaders come from internal recruitment and this number is constantly growing
- enhancing knowledge and experience in various areas
- good atmosphere - 78% of our employees consider the working atmosphere to be positive
- open working culture - your superiors are available to you, we focus on relationships and communication, we are all there for you
- team and company integrations after hours - 2 times a year you integrate with your team, 2 times a year with the whole company
- free breathing training worth up to PLN 2,100 per person per year - because your well-being is important to us
- private medical care and group insurance, also for family members
- subsidised sports card
- anniversary gifts such as a speaker or Kindle or annual prizes such as a PLN 2,000 voucher for whatever you want
- air-conditioned, green office in a state-of-the-art building in the city centre - you can reach us by public transport from any part of the city, avoiding traffic jams
- and, of course, free coffee and employee discounts to service outlets in the Posejdon office building
Kontakt Aplikuj!
W zgłoszeniach prosimy o umieszczenie klauzuli o następującej treści: "Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 10.05.2018 roku o Ochronie Danych Osobowych, Dz. U. 2018 r. poz. 1000)."
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