Cognizant Technology Solutions Poland Sp z o o
Priority Services Specialist with German
Opis stanowiska
Splaiul Unirii 165, TNO3 Building, Rumunia
standard hours 9-17
Full office work
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.
- Interact with users via email, phone, and chat.
- Represent as the point of contact with important and strategic users.
- Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs.
- Meet and exceed personal targets in a fun and challenging team environment.
- Escalate complex user issues to internal teams and provide context to the reason for the escalation.
- Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume).
- Work to resolve user issues within first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity.
- Identify opportunities to improve the user experience with better tooling or product fixes.
Wymagania
- Fluent German & English (at least B2).
- Willingness to work from the office in Bucharest.
- Experience handling customers within a call centre environment and maintaining the highest levels of customer satisfaction.
- Excellent written and oral communication skills with the ability to formulate structured communications in a complex environment.
- Ability to adjust communication style depending on the level technical ability of the audience.
- Understands the level of service expected for Priority accounts.
- Able to adapt quickly to changes in workflows.
- Highly empathetic and thoughtful, with ability to understand customers’ business challenges and tailor a solution adapted to their needs.
- Demonstrated ability to solve complex support problems, often in the absence of defined workflows.
Oferujemy
- Opportunity to be part of a global organization focused on development.
- Open-minded and multinational environment.
- Training & development opportunities including language courses.
- Professional development and clear career path.
- Extensive benefits package: meal vouchers, 7card digital, private medical healthcare, gift vouchers for Christmas and Easter, 13th salary.
Kontakt
Aplikuj!
W zgłoszeniach prosimy o umieszczenie klauzuli o następującej treści: "Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 10.05.2018 roku o Ochronie Danych Osobowych, Dz. U. 2018 r. poz. 1000)."