Service Manager and Business Product Owner

As a member of Service Management Team, you will assume a role encompassing Service Manager and Business Product Owner responsibilities. In this dynamic position, you will be instrumental in ensuring the delivery of high-quality services while also driving the strategic direction and development of business products or services. Your role will involve managing service delivery processes, fostering stakeholder relationships, defining product vision and strategy, and collaborating with cross-functional teams to deliver innovative solutions.

• Stakeholder Engagement: Build and maintain strong relationships with clients or internal stakeholders, understanding their needs, and proactively addressing concerns.


• Product Strategy: Define and communicate the vision, strategy, and roadmap for business products or services, aligning with organizational goals and objectives.


• Requirement Prioritization: Collaborate with stakeholders to gather requirements, prioritize feature enhancements, and new capabilities based on business value and customer impact.


• Performance Monitoring: Monitor service and product performance metrics, analyze trends, and identify areas for improvement to enhance service quality and product effectiveness.


• Continuous Improvement: Drive continuous improvement initiatives to streamline processes, optimize resource utilization, and enhance service delivery and product quality.


• Change Management: Lead change management efforts related to service delivery processes and product development, ensuring smooth transitions and minimal disruption to stakeholders.


• Team Leadership: Provide leadership and guidance to teams of service delivery professionals and cross-functional product development teams, fostering a culture of collaboration and innovation.

• Strong Communication Skills: Excellent verbal and written communication skills to effectively communicate with stakeholders at all levels.


• Strategic Thinking: Ability to think strategically and align service delivery initiatives and product strategies with broader organizational goals.


• Stakeholder Management: Proven experience in building and maintaining relationships with clients or internal stakeholders.


• Product Management: Demonstrated experience in product management, including product planning, development, and launch.


• Agile Methodologies: Proficiency in Agile methodologies to drive iterative product development and service delivery.


• Problem-Solving Skills: Strong analytical and problem-solving skills to identify issues, develop solutions, and drive process improvements.


• Team Collaboration: Ability to work effectively with cross-functional teams to deliver high-quality services and innovative products.


• Change Management: Experience in leading change management efforts and driving organizational adoption of new products or processes.


• Risk Management: Understanding of risk management principles and experience in identifying and mitigating operational risks in service delivery and product development.


• Familiarity with ITIL: Experience with ITIL v4 practices is highly valued, along with the ability to implement and document procedures accordingly.

• Competitive pay and attractive annual bonus.


• On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture.


• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work).


• Lot of flexibility in terms of work arrangements (work from office or from home).


• Private medical care (various options to choose) and life insurance.


• Employee pension and savings programs.


• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave.


• Multisport card, foreign languages classes.


• Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria).


• Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking.


• Working in a diverse and inclusive organization of 43 different nationalities.