Concentrix
Customer Support Specialist with Georgian
Opis stanowiska
- Diagnosing and resolving inbound and outbound calls, emails, and chats.
- Providing support to customers navigating digital channels.
- Identifying and troubleshooting product issues.
- Determining if a customer can resolve the issue without requiring a technician visit.
- Preparing reports that describe technical issues for service technicians.
Wymagania
- Bachelor’s degree.
- Proficiency in Georgian (minimum C1 level) and English OR Russian (B2 level).
- Strong interest in new technologies.
- At least 6 months of experience handling claims and consumer complaints.
- Solid understanding of Windows and MS Office.
Oferujemy
- Stable employment with a full-time contract starting from the first day of cooperation.
- Work in a comfortable office located in the center of Katowice.
- Comprehensive benefits package, including a MyBenefit cafeteria, private medical care, and life insurance.
- Comprehensive training to fully prepare for the role.
- Opportunities for development: Concentrix Academy (mentoring program for the future Team Leaders), Concentrix University (free online courses), free language classes.
- Work with Friends and Earn - get financial bonuses.
Kontakt
Aplikuj!
W zgłoszeniach prosimy o umieszczenie klauzuli o następującej treści: "Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 10.05.2018 roku o Ochronie Danych Osobowych, Dz. U. 2018 r. poz. 1000)."