Customer Journey Analyst

Responsibilities: 

• Analyze, and interpret data on customer interactions from various data sources and dashboards to provide a 360˚ view of the customer across key journeys and provide actionable recommendations to improve customer experience and drive business growth.
• Work with Customer Experience Design team to design optimal customer journeys by providing insightful data points and analytics on current experience and optimization opportunities.
• Monitor impact and effectiveness of initiatives to improve the customer experience.
• Partner with internal teams such as Customer Experience Design to enable a cohesive and seamless customer experience as well as data analytics teams across the organization to understand data and exchange insights and best practices.

What you'll need to succeed:

• University education or equivalent experience
• Minimum 2 years' experience holding an analytical or business intelligence role
• Fluent English (spoken and written)
• Strong analytical skills with experience using tools such as PowerBI, SQL, Adobe Analytics, Databricks or customer experience platforms to gather and interpret data
• A detail-oriented and solution - driven approach to combine quantitative data sources
• Excellent interpersonal skills, with proven ability to work effectively with diverse teams across the organization
• Ability to turn complex data into easy- to-understand insights and effectively communicate these findings to key stakeholders

What you'll get in return 

• Employment contract
• Great working atmosphere
• An extensive benefit package (private medical care, life insurance, sport card, meal vouchers)
• Opportunities supported by organization for personal and professional development
• Occasional gift cards
• Tuition assistance
• Employment Assistance Program

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.