Talent Management & Learning Development Process Specialist

To ensure efficient delivery of services to all stakeholders (entities, regions, employees) in line with agreed Service Level Targets.

Talent and Learning Specialist is responsible for providing quality and timely end-to-end service addressing employee needs across all P&C areas under Standard Operating Procedures (SOPs), namely:

• Maintaining data in all systems within the GBS scope


• Preparing reports, dashboards


• Liaising with the market to make sure GBS processes reflect current Learning, Development and Talent processes


• Looking for standardization and automation improvements


• Supporting and promoting myJTI (Service Now) deployment & development


• Updating process documentation to accommodate system and process changes


• Supporting communication within defined procedures

• Supporting Performance Reviews, Talent Review, Succession Management


• Training programs/trainings data maintenance: employee nomination, enrollment and completion follow-up


• Managing accesses and analyzing utilization of JTI Global Digital Learning platforms (Rosetta Stone, LinkedIn Learning)


• Mentoring program - nomination, Mentor/Mentee matching, communication, etc.


• Assessment administration in accordance with Global Assessment Portfolio


• Supporting Global Employee Engagement Survey as well as Top Employer Certification


• Providing advisory support to JTI community on how MyJTI should be used, and what is the most appropriate and efficient way to request necessary services from GBS


• Addressing TM and L&D related queries, act as internal TM and L&D advisor within their area of responsibility


• Updating the related working documents and procedures if case of changes

• University degree (Bachelor, Master)


• 1-2 years of experience in a multinational organization in a similar role. Experience in an administrative role is a plus


• Fluent written and spoken English. Other languages would be an asset


• Good knowledge of Talent Management process and Learning & Development needs and deliverables


• Strong Customer Service Mindset


• Understanding cross-cultural sensitivity


• Excellent team player, open minded and flexible


• Proficient Excel and Power Point user


• Knowledge of Success Factors (Talent Management and Learning and Development modules) or other LMS is a plus


• GBS related certification is a plus (Certified GBS Professionals Program, etc.)


• Knowledge of other development tools would be an asset

• Competitive pay and attractive annual bonus;


• On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture;


• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work);


• Lot of flexibility in terms of work arrangements (work from office or from home);


• Private medical care (various options to choose) and life insurance;


• Employee pension and savings programs;


• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave;


• Multisport card, foreign languages classes;


• Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria);


• Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking;


• Working in a diverse and inclusive organization of 43 different nationalities.