Nazwa pracodawcy:
METRO Global Solution Center Sp. z o.o.
Data dodania:
2025-03-28
Nr referencyjny:
9687367pra
Miejsce pracy:
Polska, Szczecin, Plac Brama Portowa 1
województwo: zachodniopomorskie
Kontakt:
METRO Global Solution Center Sp. z o.o.
Data dodania:
2025-03-28
Nr referencyjny:
9687367pra
Miejsce pracy:
Polska, Szczecin, Plac Brama Portowa 1
województwo: zachodniopomorskie
Kontakt:
METRO Global Solution Center Sp. z o.o.
Service Desk Specialist
General duties:
- 1st level of support for system users in resolving requests
- ticket queue management in the Jira system
- cooperation with customers within METRO group (it's not a call center)
- timely data entry into the system in accordance with the designated SLA level
- ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
- support in providing access to the system for users
- cooperation with colleagues from own and related teams
- solving customer issues based on solution catalogue
- maintenance and development of solution catalogue
- ensuring that the team knowledge base is updated on an ongoing basis
Wymagania
Our requirements:
- secondary education or university degree (IT degree not required)
- very good knowledge of English
- ability to think analytically
- readiness to take up the action and demonstrate perseverance during the implementation of tasks
- self-discipline and ability to work under time pressure
- great team working skills
Oferujemy
Your benefits:
- stability – Start with a 6-month contract, then secure a permanent one! We believe in long-term partnerships and hope you'll grow with us for years to come
- non-wage benefits – Up to PLN 8,000 per person per year, including performance awards, holiday subsidies and vacation allowances, and referral bonuses
- aworking system adapted to you – If you live in another city in Poland, you can work remotely and visit us once once in a while or relocate to Szczecin – the choice is yours
- relocation package – PLN 6,000 to help you move to Szczecin
- professional training – Courses in accounting, software (SAP), soft skills, and language learning to support your career growth
- free access to eTutor to improve your language skills or learn a new one
- international work environment – Work with colleagues from different cultures, gain a global perspective, and develop cross-cultural communication skills
- higher salary – Earn PLN 400 to PLN 1,400 more if you know an additional language
- career growth opportunities – Twice a year, you and your Team Leader set goals that can open the door to promotion. Your development is in your hands!
- internal promotions – We believe in growing talent from within, and 3 out of 4 of our leaders have risen through our organization
- ppportunities to expand your knowledge – Take part in various projects and grow your experience beyond your role!
- support for ACCA students – Includes an extra paid day off for exams and reimbursement of ACCA exam costs, helping you obtain your accounting certification
- team integration – Twice a year, bond with your team by choosing workshops or fun activities and enjoy a great meal together!
- company-wide events – Celebrate together at the annual Accountant’s Day and our legendary Winter Party with themed costumes!
- free well-being training – Because your well-being matters to us. Recharge with sessions focused on stress relief, relaxation, and maintaining a healthy balance in daily life
- private medical care (LUX MED) and group insurance – Can also be extended to your family members
- subsidized Multisport card – Because staying active is key to a healthy life!
- employment anniversary celebration – To acknowledge your milestone, along with gifts such as a speaker or Kindle
- recognition awards – Every two months, employees who go the extra mile receive engagement awards of PLN 400, and once a year, outstanding performance is recognized with a special PLN 2,600 reward
- modern, eco-friendly office – Located in a state-of-the-art building in the city center with easy access via public transport, helping you avoid traffic jams
- employee discounts – Enjoy special percentage-off offers on coffee and meals at service outlets in the Posejdon office building
Kontakt Aplikuj!
W zgłoszeniach prosimy o umieszczenie klauzuli o następującej treści: "Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 10.05.2018 roku o Ochronie Danych Osobowych, Dz. U. 2018 r. poz. 1000)."
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