Team Leader with French

Work model: Remote

About the role

We are looking for an experienced Team Lead to oversee a group of teams working on social media monitoring, content quality and localization support across multiple markets. You'll be responsible for team performance, service delivery and continuous improvement.

• Lead day-to-day operations across all three functions, ensuring SLA, KPI, productivity and quality targets are met,


• Manage distributed teams across Poland and Romania in a remote/WFH setup,


• Own workforce planning, staffing, scheduling, capacity management and business continuity,


• Handle operational, policy and quality escalations, coordinating with internal leadership and the client as required,


• Drive governance calls, performance reviews and business updates,


• Oversee social media monitoring activities, including risk identification and timely issue resolution,


• Ensure linguistic quality and subtitle localization excellence for French content, while leading QA governance for German, Italian and French workflows,


• Prepare regular performance reports and drive ongoing improvement initiatives across the teams.

• Bachelor's degree or equivalent experience,


• Previous experience in content operations, localization, quality or a related field,


• Proven experience leading teams, ideally in a multilingual or international setting,


• Strong communication and stakeholder management skills,


• Comfortable working with reporting tools (e.g. Excel, Power BI),


• Language skills: English (C1), French (C1); good to have: Russian (C1).

• Extensive benefits package: Multisport Card, private medical healthcare, life insurance, cafeteria benefits,


• Open-minded and multinational environment,


• Opportunity to be part of a global organization focused on development,


• Professional development and clear career path,


• Training & development opportunities including language courses.